Last updated: August 2026
Waiting on cards is the hardest part of the hobby — here is how to keep an eye on yours while it travels from our shop in Ballymoney to your door.
Your tracking email
When your order is dispatched, you receive a shipping confirmation email with your tracking number, the carrier and estimated delivery. Orders placed before 3pm Monday to Saturday are dispatched the same day, so tracking often goes live within hours of checkout.
Check your order status
Enter your order number and the email address you used at checkout:
Typical delivery times from dispatch
| Destination | Typical transit time |
|---|---|
| United Kingdom | 4–7 working days |
| Highlands, islands and remote postcodes | 4–7 working days |
| Europe | 5–10 working days (tracked) |
| Rest of the world | 5–10 working days (tracked) |
These are good-faith estimates, not guarantees — carriers, customs, weather and peak seasons rule the road once a parcel leaves us.
Tracking has not updated?
That is normal for a day or two after dispatch: first scans can lag, and weekend or regional hub processing causes pauses. If nothing has moved for several working days, contact us and we will chase it.
Lost or delayed parcels
If you believe your shipment is significantly delayed or lost, contact us with your full name, order number, the email address used on the order, and your tracking number if you have it. We will investigate with the carrier and keep you posted until it is resolved.
Wrong address?
Contact us immediately — after dispatch, address changes may not be possible. Customers are responsible for accurate checkout details, and parcels returned to us over address issues may need the redelivery cost covered before we send them again.
International orders
International shipments can be held by customs inspection, and import duties or local taxes charged on arrival are the recipient’s responsibility. Those procedures can add time and are outside our control.
Pre-orders
Pre-orders do not ship until the product has officially released, stock has arrived with us, and the order has been processed — tracking exists only after that. Release dates are estimates set by manufacturers; see our Pre-Order Policy for details.
Still stuck?
Bags of Swank
John St, Ballymoney BT53 6DS, United Kingdom
Email: sales@bagsofswank.co.uk
Phone: +44 7853 14596342
Open Monday to Saturday, 9:00–17:30