Last updated: August 2026
We want you to be happy with every order from Bags of Swank. This policy explains how returns, refunds and cancellations work — and how they sit alongside the legal rights you already hold as a UK consumer.
Your statutory rights first
When you buy online, the Consumer Contracts Regulations 2013 give you 14 days from delivery to change your mind and cancel for a full refund, and the Consumer Rights Act 2015 gives you strong remedies if goods are faulty, not as described or unfit for purpose. Nothing in this policy limits those rights — where our terms and the law differ, the law wins.
Our 30-day change-of-mind window
On top of your statutory 14-day cooling-off period, we accept change-of-mind returns of eligible items within 30 days of delivery. To qualify:
- the item must be unused and in its original condition;
- it must be in its original packaging, with all factory seals intact;
- proof of purchase (your order number or confirmation email) is required;
- it must not fall into the non-returnable list below.
We may refuse returns that do not meet these requirements, and items returned in a worse state than they left may have deductions applied for the diminished value.
Items we cannot take back
Because of the nature of collectibles, the following are not returnable for change of mind:
- opened or unsealed trading card packs, boxes, cases, tins or ETBs;
- products with broken or removed factory seals;
- mystery products and repackaged bundles;
- gift cards and digital products;
- clearance and final-sale items marked as such;
- items damaged through misuse, neglect or poor handling after delivery.
Once a sealed product is opened, its contents can no longer be verified — so it cannot come back for change of mind. Faulty goods are different: see below.
Damaged, faulty or incorrect items
If something arrives damaged, faulty or simply wrong, contact us within 7 days of delivery with your order number, a description of the problem and clear photos of the item and its packaging. Under the Consumer Rights Act 2015 you are entitled to a repair, replacement or refund for faulty goods, and we will cover reasonable return postage for damaged, faulty or incorrect items.
Pre-orders
Pre-orders can be cancelled any time before dispatch on request, for a full refund. Release dates are estimates and can move with the manufacturer; a delay does not remove your right to cancel before dispatch. Once a pre-order has shipped, the normal returns rules above apply. See the Pre-Order Policy for more.
How refunds work
Once your return arrives and has been inspected, we will email you to confirm the outcome. Approved refunds go back to your original payment method within 14 days of us receiving the return (or of agreeing the refund, where no return was needed). Your bank or card provider may take a few further working days to show it. Because our standard UK delivery is free, there is nothing to claw back on it; any express upgrade charges are non-refundable unless the law requires otherwise.
Return postage
For change-of-mind returns, you cover the return postage; for damaged, faulty or incorrect items, we do. Always use a tracked service — we cannot be responsible for returns lost in transit to us.
Order cancellations by us
Occasionally we must cancel an order — pricing errors, stock discrepancies, failed payment verification or fraud-prevention checks. If we cancel, anything you have paid is refunded in full.
A word on sealed product
Trading cards are speculative collectibles. We do not guarantee specific cards or pulls, autographs, inserts, grading outcomes, investment performance or future resale value — contents are determined solely by the manufacturer.
Chargebacks and disputes
If something is wrong, talk to us before starting a chargeback — most issues are sorted in one email. Fraudulent or abusive chargebacks may lead to account restrictions.
Contact us
Bags of Swank
John St, Ballymoney BT53 6DS, United Kingdom
Email: sales@bagsofswank.co.uk
Phone: +44 7853 14596342