Last updated: August 2026
This page explains how we process, pack and dispatch orders from our shop in Ballymoney. The short version: every UK order uses free standard UK delivery with no minimum spend, and orders placed before 3pm Monday to Saturday leave us the very same day.
Dispatch and processing
- Orders placed before 3pm, Monday to Saturday, are dispatched the same day.
- Orders placed after 3pm, or on Sundays and bank holidays, are dispatched the next working day.
- During major releases, sales events and peak seasons, dispatch can occasionally take an extra working day — if that happens, we will say so clearly.
As soon as your parcel is on its way, you will receive a shipping confirmation email with your tracking number.
Delivery times
| Destination | Service | Typical transit time |
|---|---|---|
| United Kingdom | Free standard delivery on every order | 4–7 working days |
| Highlands, islands and remote postcodes | Free standard delivery on every order | 4–7 working days |
| Europe | Tracked international service | 5–10 working days |
| Rest of the world | Tracked international service | 5–10 working days |
Transit times are good-faith estimates measured from dispatch, not guarantees. Carriers can be slowed by weather, peak-season volumes, industrial action or customs inspection — all outside our control — but tracked services keep your parcel visible at every step.
Pre-orders
Pre-order items ship once the product has released and stock has arrived with us. The estimated release date shown on the product page comes from the manufacturer or distributor and can move; the transit times above begin from dispatch, not from the day you order. If your basket mixes in-stock and pre-order items, we may hold the order to ship everything together — place separate orders if you want in-stock items immediately. See our Pre-Order Policy for the full detail.
Trading card products
Most of what we sell is collectible. Card designs, inserts, serial numbering, autographs and collation are all set by the manufacturer, and minor packaging imperfections from the factory or from transit do not affect the contents. What we can control, we control: genuine product, honest descriptions and careful packing.
Packed by collectors
We pack the way we want to receive. Singles ship sleeved in rigid holders inside protective mailers; graded slabs travel cushioned; sealed boxes, tins and ETBs are corner-protected, wrapped and double-boxed where the product calls for it. A card should never rattle around in a box — that is not a luxury, it is the whole point. If an order ever arrives short of that standard, tell us and we will put it right.
Delivery addresses
Please double-check your address at checkout — customers are responsible for providing accurate delivery information. We cannot be responsible for delays, losses or redelivery costs caused by incorrect or incomplete addresses, refused deliveries or unclaimed parcels. If a parcel comes back to us because of an address issue, we may ask for the redelivery cost before sending it again.
Customs and import charges
Orders delivered outside the UK may be subject to import duties, taxes and handling fees set by the destination country. These charges are the customer’s responsibility and are outside our control. UK prices include VAT where applicable.
Lost, delayed or damaged parcels
If your parcel is significantly delayed, arrives damaged, or tracking suggests it is lost, contact us as soon as possible with your order number. We will open an investigation with the carrier, keep you updated, and make things right where a shipment has genuinely failed.
Fraud prevention
To keep the shop safe, some orders are reviewed before dispatch. We may verify customer details, request additional information, delay shipment during review, or cancel orders that appear fraudulent or unauthorised.
Contact us
Bags of Swank
John St, Ballymoney BT53 6DS, United Kingdom
Email: sales@bagsofswank.co.uk
Phone: +44 7853 14596342
By placing an order, you acknowledge that you have read and agree to this delivery information.